Cancellation & Refund Policy
Central Guest House · Cusco, Perú
Last updated: July 2026. This policy is part of our Terms & Conditions and applies to bookings made on this website.
The official version of these documents is the Spanish version. Translations are provided for information only.
Nature of the service
Central Guest House provides lodging services. As this is a date-specific service and not a physical product, merchandise exchanges or returns do not apply; "changes" are handled as booking modifications and "returns" as refunds under the cancellation policy you accepted when booking.
Cancellation policies
Each room and rate shows its policy before you confirm payment. The accepted policy is recorded on your booking and is the one applied, depending on the date you request the cancellation:
Flexible
Free cancellation up to 1 day before the arrival date (check-in). After that deadline, a penalty equal to 1 night applies and the difference is refunded.
Moderate
Free cancellation up to 5 days before the arrival date. After that deadline, a penalty equal to 1 night applies and the difference is refunded.
Strict
Free cancellation up to 14 days before the arrival date. After that deadline, a penalty of 50% of the booking total applies and the difference is refunded.
Non-refundable
Discounted rate that does not allow cancellation or refund once payment is confirmed. It is clearly identified before you pay.
Refunds
Refunds are processed through the same payment method used: if you paid by card through the Culqi gateway, the refund is credited to the same card.
We process the refund within 15 calendar days of confirming the cancellation. How long it takes to appear on your statement depends on your card-issuing bank.
Refunds are made in the same currency in which you were charged (S/ or US$). Amounts shown in euros are for reference only and are not the charge or refund currency.
Booking changes & modifications
You may request a change of dates or room by writing to [email protected] or via WhatsApp, indicating your booking code. Changes are subject to availability and any applicable rate difference; no additional administrative fee applies. If the new rate is lower and your policy allows it, the difference is refunded as described above.
No-show
If you do not arrive on your check-in date and did not cancel beforehand, the penalty of your booking policy applies as a late cancellation.
How to request a cancellation or refund
Write to [email protected] from the email address used for the booking, indicating your booking code (RES-YYYY-XXXXX), or manage the cancellation from your account under "My bookings". We will confirm the cancellation, any applicable penalty and the amount to be refunded.