Central Guest House

Complaints Book

Central Guest House · Cusco, Perú

Pursuant to the Peruvian Consumer Protection and Defense Code (Law No. 29571) and the Complaints Book regulations (Supreme Decree No. 011-2011-PCM), we make this virtual Complaint Form available to you. Upon submission you will receive a correlative code and a copy by email.

Provider identification

Legal name:
INVERSIONES TURISTICAS CENTRAL CUSCO E.I.R.L.
Tax ID (RUC):
20616030770
Establishment address:
Concevidayoc St. 157, 2nd floor, Cusco, Peru — 5 min walk from Plaza de Armas
Provider email:
[email protected]
Date:
August 16, 2026

Consumer information

If you are a minor, an adult may submit this form on your behalf.

Service/product details

Details

Legal information

  • COMPLAINT (reclamo): dissatisfaction related to the products or services. GRIEVANCE (queja): dissatisfaction not related to the products or services, or discontent regarding customer service.
  • Filing a complaint does not prevent you from resorting to other dispute resolution channels, nor is it a prerequisite for filing a report before INDECOPI.
  • The provider must respond to the complaint or grievance within a non-extendable period of fifteen (15) business days.
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